F2OnSite covers over 15,000 zip codes across the United States, providing Basic smart hands onsite technical support.
Our technicians are certified in multiple product lines, including: Point of Sale, PC, Laptop, Netbook, Tablet, Printer and LCD / LED Monitors and TV's. All technicians are continuously trained in Excellent Customer Service, using an 'Empathy' based approach to understanding customers needs, desires and wants.
Our technicians understand our customer's needs. We practice excellent open call management tailored to meet your needs, so that our customers are consistently informed of the status of each outstanding service call.
BASIC Smart Hands Support offers:
Next Day Service
2nd man assist
Nights and Weekend Response
Server Systems with phone support
Diagnostics support with phone backup
Low Escalation Rates
Per Call / Per Hour / Per Job pricing structure