COVID-19 Response Policy


Policy Area: IT Policy Library

Approved Date: May 30, 2020

Approved By: Policy Committee

Effective Date: June 1, 2020

Current Version: 2.1

Reviewed and updated: July 1 2020


I. Overview


The Company’s response to COVID-19 shall be of a general and a geographic response to the current conditions, and local laws and regulations.


II. Purpose


Covid-19 is a pandemic that can be mitigated by several factors, of those factors, the most pressing is social distancing and the use of Masks or other Personal Protection Equipment (PPE).  F2OnSite employees are considered ‘ESSENTIAL PERSONNEL’ due to our scope of technology services.


III. Scope


This policy applies to all corporate staff, field, onsite and corporate employees.


IV. Policy


All Employees shall strictly adhere to all local, state and federal regulations regarding social distancing and the use of PPE, along with any other safety procedures as outlined by authorities.  Furthermore, all Employees shall adhere to ‘site policies’, whereby additional requirements may be implemented or required.  Examples would be buildings where Masks are required; in such cases Employees should adhere to the most stringent of the regulations, i.e. if Local regulations do not require a mask to be worn, but a particular entrance to a building does, the Employee must wear a mask (or adhere to the more stringent policy)


F2OnSite shall not be held responsible and shall hold no liability to any Employee or entity in contracting COVID-19.  The risk of contracting the virus is held by the Employee or others, not by the Company.


If possible, ask customers the following questions before you arrive on site:


  1. Have you or any of your family or anyone you come into contact with tested positive for Covid-19?

  2. Have you or any of your family or anyone you come into contact with had a fever or symptoms of Covid-19?

  3. Have you traveled by air or mass transit the past fourteen days?

  4. Have you attended any mass gatherings, or places where you were unable to socially distance yourself the past fourteen days?

  5. Is anyone at your location at risk of Covid-19, or do you require any additional protections as recommended by a healthcare professional?


Use your best judgement in using these answers to complete any customer service that is required or requested. If any answers to these questions are yes, or if you have any concerns contact your manager.


Preferably, PPE shall be used in all instances during any customer contact, or at any time you are in public.  PPE shall include, but are not limited to the following:

  • Masks

  • Latex Gloves (non-latex gloves are acceptable – medical grade)

  • Face shields where required or warranted

  • Hand Sanitizer

  • Sanitizing wipes


Proper usage of masks can be located and reviewed here:


One option for obtaining PPE can be located here:


There are key elements of social distancing and Covid-19 protection including but not limited to the following:

  • Maintain six feet distance from others

  • Wash your hands frequently.  If hand washing is not a viable option, use hand sanitizer before and after your tasks begin and end.

  • Maintain a sanitary work area, using antimicrobial wipes before and after utilizing any work area.

  • Do not shake hands or ‘fist bump’ with others.

  • Leave your mask in place and do not remove it during your stay onsite.

  • If you use a cloth mask, wash your mask daily.

  • Use hand sanitizer before and after your visit to the customer site.

  • Explain to customers the precautions you are taking to insure a safe environment for all.

  • Ask customers to express any of their social distancing requirements or concerns.

  • Request customers also recognize and agree to social distancing practices.


What happens if I become exposed?”

  1. Quarantine yourself immediately

  2. Contact your doctor

  3. Locate your nearest testing facility

  4. Notify your manager

  5. Keep others away from you.

  6. Adhere to local and state regulations and recommendations.

  7. Review the following:


What happens if I become ill or have symptoms”

  • Contact your healthcare professional for direction in all cases.

  • If you have a fever, discontinue working and self quarantine as soon as possible.

  • If you have any symptoms as typically associated with Covid-19, quarantine yourself as soon as possible and contact your physician. 

  • Notify your manager of any health events to ensure that you and any co-workers and/or customers are protected.

V. Enforcement  


Any Staff found to have violated this policy may be subject to disciplinary action, up to and including termination.

VI. Distribution


This policy is to be distributed to all Employees and Contractors.



Policy History





Approved By



Updated Initial policy release

D Lauderback



Updated policy with current guidelines

D Lauderback