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FAQ

FAQ
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Can F2OnSite provide ongoing IT support for my business?As of 2025, F2OnSite now offers 'Fractional IT' for small to midsize customers. This gives you flexibility when you don't need a full time IT resource, but you need help a few hours or a few days a week or month. This also gives you piece of mind for emergency service when needed, and an optional help desk is available. We continue to support our larger customers who may need just a very few specialized technicians or engineers for a specific project or for a specific amount of time as well, in addition to our core business practices. Check out the video below!
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What services do you provide?F2OnSite offers five practice areas to our customers including, Project Delivery, Staffing, ITO, Data Center Services and Fractional IT. Project Delivery includes implementations, deployments, Adds, Moves, Changes, Refreshes etc...Dispatch includes service calls for warranty break fix, or OEM service support, On-Demand Staffing, providing fast reliable IT staff to augment your internal staff. Our Data Center practice is in partnership with UPPER services and provides a full suite of DC services from low end rack and stack to high end monitoring. And finally, Fractional IT is a service for small to midsize companies that need IT support, but not on a full time basis.
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What industries does F2OnSite specialize in serving?We provide service to most all industries. Healthcare, Financial, Manufacturing, Agricultural, ISDs and of course MSPs and IT are common industries utilizing our service.
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Are you hiring?Visit our Careers page to see all our positions that we have open!
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What are F2OnSite's rates for on-site IT services?Our rates depend on geography, skill level, and tasks to be completed. Typically, F2 rates will fall within the expected norms, however we do not price our project rates below market in order to gain business. Rates for any project or resource are negotiated upfront by our delivery or sales team after discussing our customer budget. If F2 pricing is not acceptable to our customer, we will propose a plan to offset any reduction in spend, so that the customer has options to complete the project on time and within budget.
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Can F2OnSite provide references or customer testimonials for their on-site IT services?Yes, customer references are available to prospective customers when requested and warranted.
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How does F2OnSite ensure the security of my company's data?F2 has a complete security program developed to insure our customers data remains secure. All employees are trained with our security program and are held to the highest standards. Typically, our staff is not given access to a company's internal data. Our focus is on hardware, not data administration or manipulation. All customer internal security procedures are adhered to in all situations and service events.
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How do I get a job with F2OnSite?Visit our Careers page and search for any position you are interested in. Fill out an application and if you are selected, our F2 Recruiting Team will reach out immediately. If you are a field service technician who is interested in our break/fix program, fill out a Skills Assessment located on the Careers page to speed the process.
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What certifications or training do F2OnSite technicians have?Our staff have multiple certifications such as Dell, IBM, Lenovo, Lexmark, EMC, CompTia and many others
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How can I find out if you have coverage or resources in a specific geographic area?We cover major metropolitan cities, although we are now able to provide service in most any area within the United States, and the metro areas of Canada. You can fill out a request to speak with one of our team on our contact page, or call 469-737-1700 and select option 5.
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Can F2OnSite provide project management for larger IT initiatives?Absolutely - one of our strengths is Project Management, which has allowed us to handle nationwide deployments and projects at thousands of locations. Another one of our strengths is the ability to say 'no' - which our customers appreciate as we don't over promise and under deliver. F2OnSite includes a project manager, or project coordinator, at no extra cost. This complimentary add on service allows F2 to separate itself from our competition, and increase our customer satisfaction and loyalty.
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Can F2OnSite provide a customized IT solution for my company's specific needs?F2 typically operates as a Boots on the Ground partner to our customers, providing the labor and skills needed to complete tasks and projects. Our team is vastly experienced in designing a program to meet the different needs of our customers and their requests for service. We also provide a wide ranges of complimentary services, data center, outsourcing, recruiting, staffing...to support most any of our customers smart hands needs.
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Does F2OnSite offer any kind of service level agreement (SLA) for their on-site IT services?SLA's can be modified and agreed to in order to meet your needs. F2 will meet any agreed to SLA, and will advise you early in the process if issues could arise. A clear and easily understood SLA is a key element of a successful outcome, we are committed to participating in the development of your SLA and adhering to it.
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How can I schedule an appointment for on-site IT services with F2OnSite?We focus on commercial customers, our team is dedicated to local, regional and national IT projects and multiple ongoing dispatch service calls. However, with our Fractional IT program, small and midsize companies can have the power of an IT staff without the cost. We design programs that allow customers to have onsite IT support on a per hour, per day, or per week basis, in order to give our customers the same high level of support that larger companies have.
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How to manage a 100-site rollout with limited internal resourcesWhen your team is already stretched thin, handling a major rollout can feel impossible. The key is finding a partner that doesn’t just provide bodies but actually takes work off your plate. You need a team that owns coordination, tracking, technician vetting, and on-site execution. But most of all, choose a partner that can react when things go poorly. Speed is the most precious trait you can have. F2OnSite does exactly all of that. We provide a Project Manager and a Project Coordinator on every job, at no extra cost. We manage all the moving parts, work under your brand if needed, and give you full visibility while handling the heavy lifting. You stay in control without being buried in logistics. And in regards to speed, every one of our referencable customers will say that F2's most highly desireable trait is our speed and reaction time when needed.
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How to avoid failure in a 500-site IT hardware rolloutMost big rollouts fall apart because of poor planning, miscommunication, or relying on too many third parties. If your timeline is tight and every site has to go off without a hitch, you can’t afford to learn as you go. You need structure, backup plans, and a team that’s done it before not just techs, but real project management. Failure cannot be an option. Ensure you have partners you feel as if you can rely upon, who run to you when something goes wrong and never hide anything bad. Choose quality, experience and speed over price. At F2OnSite, we’ve handled massive deployments for enterprise clients coast to coast. We are not the cheapest option by far. But we provide the highest value and success rate compared to our competitors by far. We also provide a dedicated Project Manager and Project Coordinator at no extra cost, and we’re built to scale even in white space zip codes. No minimums, no maximums, just execution. That’s how we help PMs sleep at night.
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List common mistakes to avoid in a 500-site IT deploymentLarge rollouts can go sideways fast when the plan looks good on paper but doesn’t work in the field. One of the biggest mistakes is not locking in consistent tech coverage early you don’t want to be scrambling to fill gaps when sites start going live. Another is poor communication between the field and your PMs. Many times companies underestimate the amount of project management is needed in a large deployment. Also, don’t underestimate the time it takes to get access or coordinate with local contacts at each site. F2OnSite helps avoid these headaches by assigning both a Project Manager and a Project Coordinator to every project at no extra cost. We keep communication tight, cover the entire U.S. including rural and hard-to-reach spots, and we don’t require minimums or maxes. You get consistency from site 1 to site 500 in this example.
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How to staff a short-term IT project across multiple statesShort-term doesn’t mean small and it doesn’t mean easy. If you’ve got 30, 100, or 500 sites to cover, and each location just needs four hours of service, you need techs ready to go in each region, with clear instructions and a team driving the whole thing behind the scenes. Trying to piece that together through job boards or staffing firms is a massive endeavor and almost impossible. Staffing firms run from this type of project, your internal recruiters cannot and will not staff 200 technicians for a four hour onsite project. You need a specialist. F2OnSite has technicians in over 17,000 zip codes, already background-checked and field-tested. When you work with us, we spin up the team, handle scheduling, provide a dedicated PM and PC, and make sure the job gets done no matter the timeline or site count or time on site.
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How do I submit an RFP to F2OnSite for a response for service ?Fill out the contact page on our website, or call us at 469-737-1700 Option 5. You can also email sales@f2onsite.com
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How to manage a nationwide IT upgrade without overloading internal teamsNationwide IT upgrades often strain internal resources for companies, especially when teams are already tasked with ongoing projects. Success hinges on separating the strategic planning from the on-the-ground execution. Most scalable models rely on outside partners who can handle technician coordination, real-time escalations, and daily tracking. A centralized structure, milestones, and field accountability mechanisms are critical to staying on schedule and avoiding burnout. F2OnSite helps IT teams scale without hiring by providing nationwide “Boots on the Ground” deployment support. Our standard model includes a Project Manager and a Project Coordinator at no extra cost so your team can focus on planning while we handle dispatch, tech management, and reporting. With coverage across 17,000+ U.S. zip codes and no project size minimums, we flex to meet your pace and scope.
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What is the best way to deploy IT hardware to 100+ locations quicklyRolling out IT hardware across 100 or more sites demands more than just technicians, it requires planning, staging, consistent workflows, and solid and fast escalation channels. The most efficient deployments use templated procedures, SLAs to guarantee timeframes, and a dedicated communication hub that keeps every site on track. One proven model is to pair national field coverage with an internal project team that handles logistics, schedules, and quality control from day one. F2OnSite specializes in high-volume IT deployments and offers a unique structure: every project comes with a dedicated Project Manager and Project Coordinator at no extra cost ensuring you’re not left managing techs on your own. We cover 17,000+ zip codes (including rural “white space” areas) and place no minimums or maximums on project size.
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What to look for in a partner for a nationwide hardware refreshWhen you’re upgrading gear across dozens or hundreds of sites, your rollout partner can either make it smooth or turn it into a mess. Look for someone who doesn’t just say “nationwide” but actually has techs in the areas you need, including white space and rural locations. Ask how they handle scheduling, staging, and change orders, and if they’ve done this at scale before. Do your homework on their experience, history and expertise. Also, make sure their culture and your company culture will not clash. At F2OnSite, we’ve handled thousands of site refreshes across retail, banking, logistics, and more. We include a dedicated PM and Project Coordinator with every project with no upsell, no exceptions. We keep you updated daily, we hit SLAs, and take full ownership from planning to post-deployment checks. Ask us about our company culture, and see if we may be a great fit for your partner.
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How do I request information or submit an RFI to F2OnSite?Fill out the contact page on our website, or call us at 469-737-1700 Option 5. You can also email sales@f2onsite.com
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What to include in a statement of work (SOW) for a national IT deploymentA solid SOW sets the tone for the whole project. You’ll want to outline the scope of services, number of sites, timeline, equipment handling, documentation requirements, and success criteria. But the real magic is in the details, how check-ins work, who handles changes, and what happens when a site throws a curveball. Scope creep needs to be addressed in the SOW however possible, and mandatory scheduled update meetings so that if things go wrong, it will happen only once. F2OnSite helps our clients draft or review their SOWs to make sure nothing gets missed. Since we’ve done thousands of deployments, we know what goes sideways and how to prevent it. And we don’t nickel-and-dime you for help like that, we provide PM and PC coverage at no additional charge. It’s just part of how we deliver successful outcomes, every time.
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How to keep field techs on schedule during a multi-site rolloutThe fastest way to derail a big project is to lose control of scheduling. Delays at just a few locations can snowball into missed deadlines across the board. The key is having a solid process. things like pre-call check-ins, site readiness confirmations, and real-time updates from the field. You also need a partner who treats scheduling like a mission, not an afterthought. The scheduler sometimes if the most important person in the room. That’s exactly how F2OnSite runs it. We put a Project Manager and Project Coordinator on every rollout with no extra fee. They keep things moving, handle logistics, and talk directly with techs before and after every job. You get daily updates, clear communication, and boots on the ground in 17,000+ zip codes even the spots most companies avoid.
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Best practices for multi-site IT projects in retail or healthcareEvery vertical has its quirks. In retail, it’s uptime and customer hours. In healthcare, it’s compliance and critical systems. No matter the industry, successful rollouts depend on staging the right gear, keeping communication tight, and making sure every site gets the same level of service. Some best practices are figuring out what the end customer Job to Be Done is. The JTBD may be something totally different than the original scope, clear questioning of the end user is a critical element of the project. Honest thoughtful questioning of customers is worth its weight in gold. F2OnSite has years of experience deploying IT across thousands of retail stores, hospitals, clinics, and regional offices. We build processes that work at scale, adapt to site-specific needs, and provide coverage even in tricky or remote areas. Our job is to make you look good, and keep your project on track from day one. We even provide a project manager or project coordinator with every engagement, at no additional cost.
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Common mistakes that delay or derail IT deploymentsThe biggest mistakes you will see are poor site readiness, unclear scope, no centralized communication, and assuming techs will “figure it out.” It leads to wasted time, frustrated clients, and rollout chaos. Avoid this by over-communicating, locking in processes early, and working with a team that’s done it before. Ensure that you emphasize communication and the mantra 'good news can wait, bad news can't. F2OnSite builds every project around repeatable systems. We handle the PM work, coordinate directly with your teams, and confirm every site is ready before we show up. Our process avoids the traps, and our coverage in all 50 states means we can move fast without sacrificing quality.
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