Agentic AI and the Future of Onsite Support

by Michaela Drinkwater

Artificial intelligence is no longer just about chatbots or breaking down data. The rise of "Agentic AI"—an advanced form of AI capable of performing complex tasks without human supervision—is rapidly transforming the IT industry. One of the most exciting changes is its impact on Onsite IT Support.

How does Agentic AI Work?

Agentic AI systems are designed to act independently with software, networks, and

even physical infrastructure. They can diagnose issues, run updates, and resolve common problems—all on their own.

Imagine an AI agent that can detect a hardware failure, run diagnostics remotely, alert a human technician with everything they need to know, and dispatch a replacement part automatically. It’s mind-blowing—and it’s happening now.

You might think this would eliminate the need for human IT support professionals—but it doesn’t. Instead, these AI agents can handle repetitive tasks, freeing up human technicians to focus on more complex problems and strategies that require a physical presence. In environments like data centers and remote offices, this hybrid approach can drastically improve efficiency and uptime.

The Industry is Preparing for an AI-Driven Future

A recent article from Business Insider highlights how OpenAI is hiring across infrastructure and support roles to meet the growing demands. As AI systems become more integrated into IT operations, the support behind them must scale and grow just as fast. (Business Insider)

In addition, McKinsey & Company report that up to 70% of work hours could be automated using generative AI, including IT support and management tasks. (McKinsey Report on Generative AI).

Thrive in the AI Boom

Companies that embrace Agentic AI will have a competitive edge, not just in response time, but also in how they deliver IT services.

At F2OnSite, we're already planning ahead as AI reshapes the IT world. We're evolving our service model to support infrastructure demands by providing:

• Skilled technicians

• Strategic staffing

• End-to-end deployment services

From initial rollout to long-term support, we manage small and complex projects across all 50 States and Canada.

Our teams are trained to work alongside emerging AI systems, making sure your business stays competitive and prepared for what’s next. F2OnSite delivers the people, processes, and performance to get the job done.

Ready to drive results on your next IT project? Let’s talk about how we can help you deploy, support, and scale smarter.

👉 Contact F2OnSite now to learn how we can support your next IT Project.

📧 Email us at info@f2onsite.com

📞 Call 469-737-1700 

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F2OnSite is a provider of onsite IT services with the mission of Connecting People and Technology to Unlock Potential and Drive Growth throughout the United States and Canada. F2OnSite provides dispatch services, project delivery, staffing services, IT outsourcing, and data center services.