In 2019, F2OnSite bid on a printer installation project at a large pharmacy chain. The customer chose another partner and started their installation project.
Later that year, F2 was contacted by the customer as they were experiencing challenges with their project. F2OnSite had originally lost the bid for the installation project due to pricing issues, and although the project had been awarded to a competitor, F2 agreed to re-engage quickly. F2 learned that the incumbent supplier had missed SLAs over 20% of the time, prompting the customer to reach out to F2OnSite to take over the project.
Our team of 50+ F2 Resources worked tirelessly for two months to ensure the successful completion of the project. The customer established metrics for successful on-time performance, without overtime, and 100% printer return, which were critical to the project's success.
The project was initially put on hold for one week, but once restarted with F2OnSite as the only vendor partner performing service, we maintained a 100% success rate. Despite the delay, our team was able to finish the project on time and meet all the customer's requirements.
Our success in completing this project is a testament to our ability to adapt to changing circumstances and provide effective solutions that meet our clients' needs. Our commitment to meeting the customer's established metrics, even in the face of challenging circumstances, highlights our dedication to delivering high-quality services.
In conclusion, F2OnSite is the go-to choice for printer installation projects in the pharmacy industry. Our ability to turn around a project that was initially failing and deliver it on time, with a 100% success rate, is a testament to our expertise and professionalism. Contact us today to learn more about how we can help you with your printer installation needs.